Anderson, IN
597-555-0158
brittany.stampler@email.com May 1, 2023 Dear Hiring Manager, I'm writing to apply for the position of Customer Service Specialist at Board Games, Inc. I have six years of experience in customer service, including roles in retail and call centers. As an enthusiastic fan of all things related to board games, I think I would be an excellent addition to your team. I have a bachelor's degree in communications, which has served me well during my time in customer service. It taught me communication, of course, but also emotional intelligence and methods of persuasion. I know how to talk to customers, understand their needs and resolve them. I'm also experienced in turning a challenging customer into a satisfied one by using a combination of empathy, patience and creative problem-solving. My most recent position was as a Sales Associate with PetStuff, a pet supply store in Indianapolis. The store tracked how many customers we got to sign up for their loyalty card, and I regularly ranked in the top 10 percent. I'm also proficient in upselling customers and recommending more items that would go well with their purchases. Thank you for your time and consideration. Please feel free to contact me by phone or via email if you have questions about my qualifications. I'd also love to set up a time to meet in person so we can discuss my application further. I'm excited about the potential opportunity to join the Board Games, Inc. team. Sincerely, Brittany Stampler To upload the template into Google Docs, go to File > Open > and select the correct downloaded file.
What to include in a customer service specialist cover letter
Consider these types of information to include in a customer service specialist cover letter:Contact information
At the top of your cover letter, justified left, add a header with your contact information. This makes it easier for the hiring manager to contact you if they're impressed by your application materials. It's typical for cover letters to include your phone number and a professional email address. If you only have a personal email with an informal username, consider creating a professional-looking email for job searching. Related: Top 19 Customer Service Jobs (Plus Salary and Job Descriptions)Introduction
Use the first paragraph of your cover letter to introduce yourself to the reader and state the position for which you're applying. Summarize your professional qualifications by explaining how many years of experience you have in customer service work. This can help the hiring manager get a quick idea of your expertise and encourage them to keep reading. This paragraph can also be a great place to express enthusiasm for the job or explain your interest in it. Related: Working In Customer Service: Everything You Need To KnowEducation or training
In the body paragraphs of your cover letter, explain any education and training that makes you a good fit for the position. Although employers rarely require a college degree or special training for their customer service specialists, a degree in any field can make you a much more appealing candidate. It's an especially good idea to mention if you have a degree in a related area, like business administration, marketing or hospitality. Training might include programs provided by your last employer or any courses you may have taken in customer service. Related: FAQ: How Do I Get a Customer Service Job?Professional experience
Customer service is an area of work with many entry-level positions, so it's usually fine to have limited experience when applying for a customer service job. However, it's important to read the job description carefully for the employer's requirements, as some may want you to have at least a year or more of experience in customer service. Describe any jobs you've had that involved working with customers, including retail or restaurant positions. Explain your length of employment in those jobs and describe your responsibilities to show experience with customer service duties. Related: Best Customer Service Resume: Tips and ExamplesSkills
Describing your skills in your cover letter can help a hiring manager understand the value you can bring to the position. Where possible, provide specific examples to support your skills, such as an experience where your skills helped you navigate a challenging situation or a description of past employee evaluations. It's also a good idea to research the company's product or service, as product knowledge is an important customer service skill. Companies rarely expect employees to have that knowledge when they're hired, as it's covered in training, but already knowing about their product can benefit your application. Here are some examples of customer service specialist skills you can include in a cover letter:- Communication
- Empathy
- Active listening
- Technical proficiency
- Time management
- Patience
- Problem-solving
- Persuasion
- Emotional intelligence
- Adaptability
Call to action
At the end of your cover letter, thank the reader for their time and provide a call to action. This is a way to encourage them to take action on your cover letter, usually by contacting you with questions or scheduling an interview. Let them know your availability, whether by phone, email or both, and your willingness to meet in person. A call to action can be a more engaging way to end a cover letter than a simple signoff, and it can show enthusiasm for the position. Related: 11 Ways To Deliver Great Customer ServiceTips for writing an effective cover letter
Here are a few tips that can help you write an effective cover letter:Research the company
Before writing your cover letter, do some research on the company and the position for which you're applying. This is important because it can help you decide if their company culture is a good fit for you, and it can give you information to include in your cover letter. Look for sections on the company website that discuss its history, mission or team members. You can also examine its social media to find recent business news or clues about the company's tone. Related: How To Address a Cover Letter (With Examples)Review sample letters
You may find it helpful to read samples both before and during the writing process. It's a good idea to read explanations of how to write a cover letter, but a sample is useful for seeing what a cover letter actually looks like. It can give you ideas about language, tone, formatting and information to include. There are many sample cover letters available online, including generic letters and position-specific letters, or you can ask a friend or colleague if you can review one of their cover letters used in a job search. Read more: How To Use Cover Letter SamplesPersonalize each letter
A personalized cover letter can stand out among many other letters from potential applicants. It shows the hiring manager you did your research and are interested in this specific position. It might help to create a generic base letter that includes sections like your contact information, qualifications and signoff. Then, you can customize the base letter for each application by adding details about the position and the company, such as inserting the company's name and adding a section explaining why you want the job. Related: 7 Key Elements of a Successful Cover LetterWrite concisely
Hiring managers may read a lot of cover letters, so they often appreciate more concise writing that takes less time to read. Cover letters are usually no longer than one page, which can sometimes mean condensing a lot of information into a small space. If you're not sure what to include, try reading the job description and taking notes on the skills, experience and duties. This information represents what the company thinks is most important for their new customer service specialist, so you can use it as a guide when deciding what to include on your single page. Related: How To Format a Cover Letter (With an Outline and Examples)Proofread and edit
Before submitting your application, it's important to proofread your materials. This shows the hiring manager you can pay attention to detail and that you care about professionalism. When proofreading, try reading your cover letter out loud, as this may make it easier to catch a mistake. It's also a good idea to ask a friend or colleague to read your letter so you can get an outside perspective on the writing quality and the content. Related: 27 Proofreading Tips That Will Improve Your ResumeRelated: High-paying customer service jobs in Alaska (No Degree Required)
Please note that none of the companies mentioned in this article are affiliated with Indeed.