Tips for writing a customer service representative resume
Consider using these tips to help you write a customer service representative resume:Target the job in your professional summary
Below your resume header, create a two- or three-sentence summary that highlights your unique skills, work experience and career accomplishments. Make sure the information you provide relates to the customer service representative role you want to pursue. For example, highlight your strongest customer service skills, your years of experience in this industry and any accomplishments, such as improving customer satisfaction or increasing your customer base. Demonstrating your candidacy for the specific role you want can help you attract attention from the hiring manager. It also helps to demonstrate how your qualifications can help the company grow. Related: High-paying customer service Jobs in Cleveland (with Salary)Highlight your customer service skills throughout your resume
Review the job description and consider which keywords match your own soft and hard skills. Then, include those throughout your resume. For example, you can create a section near the bottom of your resume that lists your strongest skills as they relate to this profession. You can also mention your skills in your professional summary and work history sections. Doing this in different sections can remind hiring managers of your abilities as they scan the entirety of your resume.Use numbers to quantify your data
Look for ways to use numbers to quantify your achievements. For example, you can include percentages or other data figures that demonstrate the impact you made with your previous employers. Here are some examples you can reference for your resume:- Handled 100+ customer calls each day
- Improved customer satisfaction by 50% in three months
- Implemented sales strategies that resulted in 10% fewer account cancellations
Include strong action verbs
When writing the experience section of your resume, look for ways to implement strong action verbs. Refer to the job description for ideas of what to include. Here are some action verbs you can use on your resume that relate to a customer service role:- Trained
- Answered
- Managed
- Communicated
- Resolved
Skills to include in a customer service representative resume
Here are some relevant skills to include in a customer service representative resume:- Communication: Customer service representatives use this skill to interact with customers during inbound calls. Strong communication also helps them share product and service information effectively.
- Patience: This skill helps a customer service representative remain calm during stressful situations or calls.
- Product knowledge: Customer service representatives use their knowledge of various products and services to help customers make purchasing decisions.
- Data entry: A Customer service representative inputs customer data into their company's software. For example, they often store information regarding customer accounts and refer to it during customer calls.
- Conflict resolution: A Customer service representative uses this skill to resolve customer complaints. In some cases, they may reroute these calls to a supervisor.